Privacy policy

Last Updated: June 2026

This Privacy Policy describes how PadPax ("we," "our," or "us") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from our website.

Contact Information

If you have any questions about this Privacy Policy, you may contact us at:

PadPax
Shop 1/3 Resolution Dr, Caringbah NSW 2229, Australia
Phone: +61 475 459 940
Email: contact@padpax.com

Personal Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our services, we may collect the following information:

Information You Provide

Name
Billing address
Shipping address
Email address
Phone number
Payment information
Order details
Communications you send to us

Information Collected Automatically

We may automatically collect certain information about your device and usage, including:

IP address
Browser type
Device information
Time zone
Website interaction data
Pages visited
Referring websites

This information may be collected through cookies, pixels, log files, and similar technologies.

How We Use Your Information

We use your personal information to:

Process and fulfill orders
Provide customer support
Communicate with you regarding purchases
Detect and prevent fraud or unauthorized transactions
Improve our website and services
Comply with legal obligations
Send marketing communications where permitted by law or with your consent

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Operate and secure the website
Remember user preferences
Analyze website traffic and performance
Improve customer experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Sharing Your Information

We may share your information with trusted third parties that help us operate our business, including:

Payment processors
Shipping and logistics providers
Website hosting providers
Analytics providers
Fraud prevention services
Professional advisers and legal authorities when required by law

We do not sell your personal information.

Payment Processing

Payments are processed through secure third-party payment providers. We do not store complete payment card information on our servers.

Data Retention

We retain personal information for as long as necessary to:

Fulfill orders
Maintain business records
Resolve disputes
Comply with legal and regulatory obligations

When information is no longer required, it will be securely deleted or anonymized where practical.

Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

Access to your personal data
Correction of inaccurate information
Deletion of personal information
Objection to certain processing activities
Withdrawal of consent where processing is based on consent

To exercise any of these rights, please contact us at contact@padpax.com.

Marketing Communications

If you subscribe to marketing emails, you may receive promotional messages from us.

You can unsubscribe at any time by:

Clicking the unsubscribe link in any marketing email
Contacting us at contact@padpax.com

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

International Data Transfers

Some service providers may process information outside Australia. When this occurs, we take reasonable steps to ensure that personal information is protected in accordance with applicable privacy laws.

Australian Privacy Rights

If you are located in Australia, your personal information is handled in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy laws.

You may contact us regarding any privacy concerns or complaints using the contact details provided above.